If you have a business related to hydrotherapy or you plan to have it, this article is of great interest.
Spa customers, like any other, have doubts about the price, conditions or forms of payment.
Just as they want to have information about the treatments and the hours of the center.
It is advisable to know what are the most frequent doubts to be prepared and resolve them in advance.
What are the most frequent doubts about spas?
Generally, about the prices they usually ask, what is the price of the thermal circuit for one or two people and if there are discounts for groups.
In addition to wanting to know the available forms of payment (bank transfer, credit or debit card, or at the reception).
On the other hand, in terms of schedules they want to know the opening hours to the public, and if they open on Sundays and holidays.
Another interesting fact is to know how long the spa session lasts, if it is necessary to have a previous appointment and when it is necessary to make a reservation. That is, what treatments require a prior appointment.
They must be clear, how to make reservations, on the web, by phone or at the reception of the center.
In many occasions, it happens that, the clients, when acquiring a bonus or gift card, put it in their name, even if it is going to be used by another person.
In these cases, they should know how to change the name, or if it can be used equally.
Regarding the vouchers or gift cards, it is recommended to detail the conditions well and specify, if any, the expiration date.
At the same time, if the center has “special packs”, such as: circuit and massage; or circuit and dinner, etc. They must explain what each one consists of, for whom these treatments are advised, how long they last, etc.
In turn, we must clarify if children can attend the spa, the price of them and if there is any treatment or part of the circuit that is not advised to the little ones. And the same for pregnant women and the disabled.
That is why, it is advised that the spa’s schedule, treatment descriptions, service conditions or contraindications are clear and visible.
To all this, we must add that, although these are the most frequent doubts, always pay attention to the needs of each person.
